A Message From the Editor
Could insurance jargon be harming your bottom line? Our lead story this week examines how the use of complicated insurance terminology could be creating distrust between customers and agents, and how the industry can become more accessible when it comes to customer communication. In this edition of the Agent & Broker Insider, we also share expert advice on how to help insureds prepare for hurricane season, and look at how AI can help drive efficiency and growth at MGAs.
– Brittney Meredith-Miller, Assistant Editor
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